Refund policy

We have a 30-day return/refund/exchange policy, which means you have 30 days after receiving your item to request a return, exchange or refund. To start a return, you can contact us at memorialmahj@gmail.com. 

Return for Refund To be eligible for a Return for Refund, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Return for Exchanges Please inspect your order upon receipt and contact us immediately if the item is defective, damaged in shipping or if you received the wrong item, so that we can evaluate the issue and provide an exchange or replacement immediately. 

Process You will need to email your receipt, product photos of any damage or issues and reason for Request for Refund or Exchange to memorialmahj@gmail.com. Once the reason for your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the Refund or Exchange is approved. If approved, and you requested a Refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved and you requested an Exchange, your new item will be shipped immediately.

Exceptions / non-returnable items
Gift cards cannot be returned or refunded. Custom card covers can only be replaced if damage occured in shipping. If you need a replacement card cover due to your own damage, neglect or an accident, we will replace it at a discounted fee plus shipping.